Frequently Asked Questions
Everything you need to know about your Hope & Ivy order.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We accept returns within 28 days of receipt, provided the items are unworn, have all tags attached, and are in their original packaging. Please note that certain items like earrings are non-returnable for hygiene reasons.
How do I find the right size?
Each product page features a detailed size guide to help you find your perfect fit. Our designs generally run true to size, but if you are between sizes, we recommend checking the specific garment measurements provided.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to amend or cancel an order once it has been confirmed. You can, however, return the items for a full refund once they arrive.
Do you ship internationally?
Yes, Hope & Ivy ships to most countries worldwide. International delivery times and customs fees vary by destination; please refer to our dedicated International Shipping page for more details.